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Fast onboarding
Avallone has a structured software onboarding process that’s designed to meet the specific needs of your team and industry. Our Customer Success team guides you through defined sessions, so in no time, you’re actively maximizing your results from using Avallone.
Avallone's Customer love to RUN KYC with our products!
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WHY IT WORKS
Benefits of Avallone’s Onboarding Approach
Clarity
Following our established onboarding with outlined instructions and guidance, your team knows exactly what’s involved to get up and running.
Consistency
Our onboarding follows a reliable structure that adapts to your needs, ensuring no steps are missed while keeping flexibility intact.
Adoption
We help your teams adopt the platform quickly, promoting advocacy for KYC processes and enabling consistent usage across your organization.
Momentum
Rapid onboarding gives you early wins that generate traction for KYC initiatives - building long-term successes in compliance and risk management.
Our Process
A structured program that delivers value early
Onboarding is one of the most critical steps in adopting a new KYC platform. Done too quickly, and teams don’t get the depth of training they need. Done too slowly, and the platform’s value is delayed, creating frustration and wasted effort.
At Avallone, we’ve built a structured onboarding framework that avoids both extremes - helping your team see value early while building a foundation for long-term success. Our Customer Success team leads you through a clear series of workshops, each designed with a specific outcome. From data discovery and platform training to best practices and risk assessment, every step builds confidence and ensures you’re ready to use the platform meaningfully. Throughout the process, we balance hands-on guidance with practical exercises that address your business processes and industry so your team learns by doing, not just by listening.
By the time onboarding concludes, you won’t just know how the platform works - you’ll already be using it. This ensures you’re not only trained but truly operational, with momentum to keep scaling.
What can you expect with Avallone?
- A proven onboarding framework led by your Customer Success Manager
- Hands-on workshops tailored to your data, workflows and use cases
- Early wins that demonstrate value quickly while ensuring long-term adoption
- Ongoing support and best practices, even after onboarding is complete
With Avallone’s onboarding, you’ll start your journey to compliance efficiency, with the confidence that your team is fully equipped to get the most out of your KYC modules from day one.
adopted to your pace
What's the average onboarding time?
Avallone's onboarding of our customers to our platform is structured yet flexible, so teams progress at their own pace while becoming operational as soon as possible.
HOW AVALLONE SUPPORTS
What happens after onboarding?
Avallone's ready to help your team stay ahead of the KYC curve as you grow.
Hypercare
Dedicated, hands-on regular check-ins by your Customer Success team immediately after onboarding ensure a smooth transition with any additional questions. We want you to get the most out of your Avallone KYC platform usage.
Quarterly Business Reviews
Guided by your CSM, QBRs are regular 3 month, strategic check-ins to measure progress, address challenges, and plan for continued growth with your KYC tools and services.
Expert Customer Support
Unique from other software providers, our support team has KYC / financial crime prevention knowledge. So when you need help with any issues or queries, you'll get clear, practical answers from someone who knows about AML and KYC.
Onboarding that meets your needs
Why Avallone’s onboarding approach is better
PROBLEM #1
Overwhelming agendas that fit too much in
Too many platform onboarding programs front-load everything into a single session or a short series of rushed calls. Teams are hit with too much information at once, often covering every feature whether it’s relevant or not. The result is predictable: knowledge gaps, low engagement, and poor adoption because important details are forgotten as soon as training ends.
The AVALLONE APPROACH to onboarding
Progressive learning and training
Avallone’s onboarding is intentionally paced. Instead of overwhelming your team, we break the process into manageable workshops that each focus on one area - such as data discovery, platform training or risk scoring. Each session builds on the last, so your team gains confidence gradually and has time to apply what they learn before moving on. By the end, your teams aren’t just trained; they’ve internalized workflows in a way that sticks.
Meaning that:
- Your team absorbs and retains knowledge more effectively
- Training feels achievable and relevant rather than overwhelming
- Adoption is stronger and more sustainable because learning builds step by step.
PROBLEM #2
Generic “one size fits all” programs
Many software onboardings follow a generic script that doesn’t account for your company’s unique data, workflows or compliance requirements. While teams may complete the training, they often walk away unsure how to apply what they’ve learned in practice. This disconnect slows adoption, creates inefficiencies, and leaves users struggling to see real value from the tool.
The AVALLONE APPROACH to onboarding
A schedule that fits what you need
At Avallone, the onboarding workshops consider your actual data and processes. Our Customer Success team blends best practices with real-world exercises that mirror how your organization works. By training on the data and workflows your teams already know, we ensure the platform feels relevant from day one. This practical, hands-on approach accelerates adoption, builds confidence, and helps you embed KYC processes into daily operations.
Meaning that:
- Your training feels relevant from the start
- You gain hands-on experience, not just theory
- Adoption is faster because the tool immediately fits your organization’s way of working.
NEED TO KNOW
Frequently Asked
Questions
What is KYC compliance?
KYC compliance is a structured approach to managing the risks associated with verifying and onboarding customers, counterparties or other entities. It involves implementing a centralized platform to automate due diligence, conduct risk assessments and ensure that data collection and identity verification processes meet regulatory requirements and internal policies.
What is a KYC solution?
A KYC solution is a dedicated software platform designed to help organizations manage and streamline customer due diligence and regulatory compliance. These platforms typically offer features like automated document collection, identity verification, risk scoring, centralized data storage and audit trails, making it easier to ensure ongoing compliance with AML regulations and internal governance standards.
How do you manage KYC effectively?
Managing KYC effectively requires a combination of automation, oversight and secure data handling. With a configurable KYC platform, organizations can tailor workflows to different entity types, track compliance status across teams, and adapt quickly to changing regulatory requirements. This improves efficiency, enhances risk visibility and helps teams stay audit-ready at all times.
Start your own success story today!
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testimonials
Customers praise our CS team!
Some of the many reasons our customers love working with Avallone CSMs
An excellent onboarding experience!
Our onboarding experience was excellent, and Avallone's KYC tools have been extremely useful. Features such as data reuse, security compliance and entity management are invaluable. The UI is easy to navigate, making it seamless to add counterparties and send KYC requests. Overall, a fantastic platform for KYC!
— Saira Maniar, Senior Treasury Compliance and Crisis Funding Manager, Save the Children International
Invaluable support and KYC guidance
Working with Avallone has been great, the team has been most helpful in every way.
The team’s support has been invaluable at every stage. We’re truly grateful for everyone’s help, guidance and continued partnership throughout.
— Carrianne Fairbairn, Legal and Finance Operations Manager, Ava Labs
Incredible help removing obstacles
Justė Tylaitė-Pelanė, our Avallone Customer Success Manager, has been really helpful with anything we need - and a pleasure to work with!
And Jovita Mogulevičiūtė, on Avallone’s Financial Crime Prevention and Support team, has been so helpful in customising our interface and removing obstacles to make our workflows more seamless.
— Robert Williams, Financial Analyst, Smedvig Capital
Excellent onboarding and invaluable features
Our onboarding experience was excellent, and Avallone's KYC collection tools have been extremely useful. Features such as data reuse, security compliance and entity management are invaluable. The UI is easy to navigate, making it seamless to add counterparties and send KYC requests. Overall, a fantastic platform for KYC!
— Magnus Klitgaard Lundstrøm, Fund Operations Manager, Sound Fund Services
DESIGNED WITH YOUR needs IN MIND
The KYC solution for your industry
Enterprise Corporates
Streamline your KYC workflows to handle complex cases with ease, and save teams time. All officer and UBO information stored in one secure location.
Funds
Simplify KYC with customizable templates and easy investor ID checks. Ensure compliance and audit-ready transparency by centralizing KYC comms.
Banking and Finance
Unlock unparalleled speed and accuracy in KYC, for you and your customers. Gain time and deliver a smooth experience, while meeting AML and CFT requirements.
Legal Services
Work with speed and agility in your team and across the business. Auto-generate Legal entity structure charts and UBO visualizations including voting rights.
WHAT WE OFFER
KYC Products and Services that work together
Whatever your needs, our products and services work together seamlessly - enabling your team to confidently respond to KYC requests, collect information safely and securely from counterparties, maintain data accuracy and escalate concerns effectively.
KYC Collector
Save time collecting and verifying KYC data from counterparties. Streamline screening, compliance and risk scoring in one easy-to-use platform.
KYC Responder
Say goodbye to manual handling of incoming KYC requests. Easily save, store and re-use responses to avoid endless duplication.
KYC Hub
One single source of truth for managing and visualizing legal entity structures and documents across your entire organization.
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Managed Services
Hands-on support to relieve your KYC / CDD workload. Our experts work alongside your team to provide scalable support where and when you need it most.
STAY UPDATED WITH KYC TRENDS
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Third-Party Risk Management vs. KYC: What's the difference?
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