.svg)
.svg)
THE KYC DICTIONARY
Escalation Procedures
Definition
Escalation procedures are formal, documented protocols that outline how and when an issue, alert or risk must be escalated within an organization. These procedures define the steps to be followed, the roles responsible for reviewing escalated cases and the timeline in which escalations must be addressed.
Escalation procedures are especially important within Know Your Customer (KYC) and Anti-Money Laundering (AML) programs - particularly when dealing with red flags, politically exposed persons (PEPs), sanctions matches or suspicious activity that may require filing a Suspicious Activity Report (SAR). Well-structured escalation procedures support consistent decision-making, reduce operational risk and ensure compliance with regulatory obligations by providing a clear framework for handling potential threats or irregularities.
Related terms
STAY UPDATED WITH KYC TRENDS
Related Articles
See the Avallone Platform in Action!
.jpg)
What we offer
Avallone’s Products and Services
Whatever your needs, our products and services work together seamlessly - enabling your team to confidently respond to KYC requests, collect information safely and securely from counterparties, maintain data accuracy and escalate concerns effectively.
KYC Responder
Say goodbye to manual handling of incoming KYC requests. Easily save, store and re-use responses to avoid endless duplication.
KYC Collector
Save time collecting and verifying KYC data from counterparties. Streamline screening, compliance and risk scoring in one easy-to-use platform.
.svg)
Screening
Real-time monitoring for sanctions, PEPs, adverse media and more
.svg)
KYC Hub
One single source of truth for managing and visualizing legal entity structures and documents across your entire organization.
.svg)
Managed Services
Hands-on support to relieve your KYC / CDD workload. Our experts work alongside your team to provide scalable support where and when you need it most.
.svg)
Advisory Services
Trust our expert team with +30 years of financial crime prevention and compliance experience to help define processes, develop frameworks and tackle complex KYC challenges.
.svg)
Outreach KYC Services
Designed for banks and financial institutions looking to simplify their KYC document collection. Let us take care of the time-consuming communication and follow-up, and elevate the experience for your customers.
Remediation Services
For regulated companies seeking proactive solutions to meet their compliance deadlines. Tap into remediation support to refresh and verify customer profiles quickly and accurately.
.svg)
KYC 360° Full Suite
Experience the full power of Avallone with every product and service at your fingertips. The most complete way to manage KYC end-to-end.
.png)